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The fine print
FAQs

Q: What will the cards look like?
A: All cards will be standard sizes that - on their own - can be mailed with regular postage. The cards can be used for any occasion - whether you want to say thank you, congratulations, happy birthday, I miss you, happy anniversary...or even just hello. Since every card will be hand printed, the way the ink touches the paper will be unique from one card to another. These cards are individually and exclusively made by and for TOTA Press.

Q: How much is shipping?
A: Please read our shipping information.

Q: How and when are the cards sent?
A: Cards will be packaged in recycled cardboard mailers via the US Postal Service. All orders will be shipped out on the 1st of each month. For more shipping details or estimated arrival time, please read our shipping information.

Q: When will I receive my first card?
A: When you place your order, please check the top right corner {on the website} to see when the next mailing will be.

Q: Can I gift a subscription?
A: Yes! Please read more under the "Gift Subscriptions" heading in the fine print.

Q: How do I purchase more than 1 subscription?
A: There can only be one mailing address per order. For multiple shipping addresses - such as gift subscriptions - please place a new order for each address.

Q: How do I pay?
A: We gladly accept Visa, MasterCard, American Express, Discover, or PayPal account payments. All payments are processed via PayPal and ensure security. You can purchase a subscription without a PayPal account.
Read further about our payment information.

Q: What if I didn't receive my cards?
A: Cards are shipped on the 1st of every month. They should arrive to your mailing address within 2-5 business days for the US and 4-10 business days for countries other than the US. If you think your cards have gotten lost in the mail, please contact us at orders@totapress.com. Please be sure to give us your name and PayPal account email address - and we will work things out!

Q: What is the refund policy?
A: Please read about returns + refunds here.

Q: Can I request a design for the cards?
A: The monthly subscription card design is at the discretion of TOTA Press. Have ideas or want to share great sources of inspiration? We love that - please contact us any time at beintouch@totapress.com.
For custom orders and special projects, please contact us at orders@totapress.com.

Q: Can I order additional cards of a certain month?
A: Please contact us at orders@totapress.com.

Q: Can I buy these cards in stores?
A: These cards are individually and exclusively made by and for TOTA Press subscribers. They are only available through our website.

Q: Do you have a privacy policy?
A: Yes - please read our Privacy Policy.